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Normal Support Hours

BitStream provides support Monday - Friday from 8:00 - 5:00 PM Pacific Los Angeles Time.

Most support requests are responded to within 2 hours of receipt.

After Hours Support

During the evening and weekend BitStream provides support on a best effort basis.

Most questions asked on the weekend will be responded to within 2 hours- just like during the week. However, any bug fixes may take longer to address.